Refund policy
100% Satisfaction Guarantee
You can buy Brainzyme® products risk-free thanks to our Money-Back Guarantee. You can return the items within 365 days for a full refund.
We stand by our high-quality brain food supplements and your satisfaction is 100% guaranteed. 
Returns
You can return your items within 365 days. To be eligible for a return, your capsules must be in the original packaging. We will refund:
- Any number of returned UNUSED packs
- Up to 1 returned OPENED pack (per Brainzyme® formula)
To start your return, simply email us at support@brainzyme.com.
Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be processed and credit will be applied to your original method of payment within 1-3 working days.
Exchanges
We can replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@brainzyme.com.
Shipping
To return your product, send it with tracked delivery to the following address:
Better Nutritional Science Ltd (Order Returns)
5 Coates Crescent,
Edinburgh,
EH3 7AL,
United Kingdom.
Please add an order reference (e.g. order number) to your return.
You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
Still have questions? Email us at support@brainzyme.com with your full name and order number and we will get back to you shortly.
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